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Warranty Print E-mail


LIMITED WARRANTY

Brecknell warrants its products to be free from defects in material and workmanship for a period of one (1) year from date of shipment. Any product found to be defective within this time period may be returned to Brecknell, freight prepaid, with prior return authorization for repair or replacement at no charge.

Brecknell's liability under this warranty is limited to the repair or replacement of the defective product and in no event shall Brecknell be liable for consequential or indirect damages to equipment or personnel. Nor shall Brecknell be liable for damages to equipment or personal injury caused by misuse, overload, accidental damage, alteration, improper installation or unauthorized opening of the equipment. Under no circumstances will Brecknell be responsible for any indirect or consequential damages due to errors in weighing or failure of a Brecknell product to perform properly.

This warranty is in lieu of all other warranties, express or implied. This warranty constitutes Brecknell's exclusive warranty. There are no other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

PEGASUS FLOOR SCALE LIMITED WARRANTY

All Pegasus floor scales have labor coverage for the first 90 days of operation. A fixed repair charge of $125 will be used for warranty failures during this 90-day period. Parts will be replaced free of charge for the full one-year period on return of the defective parts to Fairmont, MN. Labor is only available during the first 90 days.

LOAD CELL WARRANTY POLICY

This warranty does not apply to Load Cells which may have been shock loaded. Defective load cells are factory tested and if shock loading or acts of nature is indicated, they will be returned to the purchaser with a test report. Equipment modification, misuse, negligent handling and impact, improper installation, misapplication, damage due to lightning, fire, water, high voltage or corrosion, will not be covered under warranty.

RETURN POLICY

Items may be returned to Brecknell within 30 days of purchase for a credit or refund, freight prepaid, with prior return authorization approval from Brecknell. In the case of standard items these returns may be subject to a restocking fee of 20% if returned in the original packaging and in an unused condition. Non-standard items may be returned during the 30-day period but restocking fees may vary based on the nature of the item.


SERVICE DEPARTMENT INFORMATION

PARTS ORDERS

For USA parts orders please call 1-800-458-7062 or fax us at 1-800-368-2042. For parts orders outside the USA, please call us at 1-507-238-4461 or fax us at 1-507-238-8291 and request the service department.

SERVICE AND WARRANTY RETURNS

Brecknell
Att: Service Department
1000 Armstrong Drive
Fairmont, MN 56031
Phone: 507-238-4461
Fax: 507-238-8291

PRODUCT SERVICE RETURNS FREIGHT POLICY

All shipments made to Brecknell must be freight prepaid. Freight collect items will be refused. Our standard mode of shipment is via UPS ground prepaid and added to your invoice. Alternate shipping methods are available upon request.

PRODUCT SERVICE WARRANTY & NON-WARRANTY REPAIRS

All shipments made to Brecknell must be freight prepaid. Freight collect items will be refused. Our standard mode of shipment is via UPS ground prepaid and added to your invoice. Alternate shipping methods are available upon request.

The standard period warranty period is one year from the date of shipment. The standard service warranty period is 90 days from the date of shipment. The warranty covers the cost of replacement part and subassemblies only. However, at the discretion and with prior approval of Brecknell the equipment owner or distributor may return the equipment to Brecknell freight prepaid for repair. Upon review of the unit, a quote will be issued to the end user or distributor. Upon acceptance of a quote, the end user or distributor will issue a PO.

*Diagnostic or estimate fee of $60 (applies if item is determined to be non-repairable, out of warranty or customer damage) will be waived if item is agreed to be repaired.

         *Price subject to change

 

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